Customer Relationship Management (CRM) Software, Hardware, Services and Research Papers

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IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers

by IFS

Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.

(SOFTWARE PRODUCT)

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MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent

by Microsoft Dynamics

September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

(CASE STUDY)

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ERP - A Poplular Choice for Midmarket Business

by SAP America Inc

September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.

(E-LEARNING TUTORIAL)

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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

by SAP America Inc

March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.

(WHITE PAPER)

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Application Performance Management Report (Aberdeen Group)

by Shunra Software

October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.

(ARTICLE)

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SL Case Study: InScope Solutions

by Microsoft Dynamics

September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.

(CASE STUDY)

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Achieve Unlimited Growth and Acquisition Capabilities with IBM applications

by Xperia

June 2008 - (Free Research) Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.

(VIDEOCAST)

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Size DOES Matter – When Choosing the Right ERP Solution

by Xperia

June 2008 - (Free Research) Relationship is more important for a small-to-medium manufacturers than a large one, because small-to-medium manufacturers tend to have few IT resources, and therefore rely more on the software supplier.

(WHITE PAPER)

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The Technology Strategies for Integrated Business Planning Benchmark Report

by SAP America Inc

August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.

(WHITE PAPER)

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A Manufacturing Imperative: Enterprise Service-Oriented Architecture

by SAP America Inc

August 2008 - (Free Research) This white paper describes enterprise SOA and the business opportunities it creates for manufacturers.

(WHITE PAPER)

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Gartner's Magic Quadrant for Marketing Resource Management

by Aprimo, Inc.

June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources.

(WHITE PAPER)

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What you Need to Know about Launching Network Systems Management Solutions

by CITTIO

September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive.

(WHITE PAPER)

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How to Minimize Risk with a Software Vendor 'Prenup'

by Iron Mountain Digital

October 2008 - (Free Research) This report reveals how organizations are thinking more strategically when it comes to protecting software investments in the event of a vendor contract breach, vendor bankruptcy, or discontinued or compromised support.

(WHITE PAPER)

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Going Mobile: Developing an Application Mobilization Plan for your Business

by BlackBerry

June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems.

(WHITE PAPER)

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E-Guide: A Batch File to Back up All Active-State BlackBerry Databases

by BlackBerry

September 2008 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder.

(WHITE PAPER)

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A Closer Look at SaaS Purchasing Behaviors and Attitudes

by Citrix Online - GotoMyPC

July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…

(WHITE PAPER)

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Automating Closed-Loop Marketing

by Neolane Inc.

October 2008 - (Free Research) Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past.

(WHITE PAPER)

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Multi-channel Marketing Hits the Wall

by Neolane Inc.

October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.

(WHITE PAPER)

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Leveraging BPM for a Greener and Efficient Enterprise

by Cognizant Technology Solutions

September 2008 - (Free Research) This Webcast looks at business process management (BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.

(WEBCAST)

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Anatomy of a PeopleSoft Enterprise Archiving Project

by IBM

November 2008 - (Free Research) Archiving is a proven best practice that has helped sites worldwide improve performance, control costs and automate data retention. This whitepaper discusses the major components of an archiving project as part of a full data management strategy.

(WHITE PAPER)

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Take the Fast Track to Easy CRM and ERP Integration

by Cast Iron Systems

September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.

(WEBCAST)

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Bowen & Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award

by Bowen & Groves

July 2008 - (Free Research) Bowen & Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS & the EMEA Region” in 2008.

(WHITE PAPER)

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Bowen & Groves Honored in Fifth Annual International Business Awards(SM)

by Bowen & Groves

July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.

(WHITE PAPER)

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M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd

by Bowen & Groves

May 2008 - (Free Research) Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system.

(CASE STUDY)

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Building the Virtualized Enterprise with VMware Infrastructure

by VMware, Inc.

November 2008 - (Free Research) Explore the impact virtualization can have on your bottom-line.

(WHITE PAPER)

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