Customer Service (General) Software, Hardware, Services and Research Papers

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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

by SAP America Inc

March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.

(WHITE PAPER)

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Improving Service in Volatile Markets

by Microsoft Dynamics

September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.

(WHITE PAPER)

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Products and Services: ERP for Importers, Manufacturers and Distributors

by Xperia

June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.

(WHITE PAPER)

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The Technology Strategies for Integrated Business Planning Benchmark Report

by SAP America Inc

August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.

(WHITE PAPER)

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Going Mobile: Developing an Application Mobilization Plan for your Business

by BlackBerry

June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems.

(WHITE PAPER)

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Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool

by BlackBerry

March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.

(CASE STUDY)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

(SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Multi-channel Marketing Hits the Wall

by Neolane Inc.

October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.

(WHITE PAPER)

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Bowen & Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award

by Bowen & Groves

July 2008 - (Free Research) Bowen & Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS & the EMEA Region” in 2008.

(WHITE PAPER)

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Bowen & Groves Honored in Fifth Annual International Business Awards(SM)

by Bowen & Groves

July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.

(WHITE PAPER)

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Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction

by SAS Institute Inc.

September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.

(WHITE PAPER)

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Whirlpool: Quality Means Loyalty

by SAS Institute Inc.

September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.

(CASE STUDY)

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Anchor General Achieves Straight-through Processing of New Policies with IBM Enterprise Content Management and Business Process Management

by IBM

September 2008 - (Free Research) Moving to a STP model gives Anchor General a critical advantage – issuing policies at the point of sale in hours rather than days.

(WHITE PAPER)

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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought

by IBM

May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

(WHITE PAPER)

GO TO WHITE PAPER

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy

by InQuira Inc

October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

(E-LEARNING TUTORIAL)

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The Total Economic Impact of Adaptive Server Enterprise 15

by Sybase, Inc.

September 2008 - (Free Research) In this webcast the speaker Jon Erickson a Senior Consultant with Forrester Research shares the results of research conducted with four Sybase customers who have migrated to ASE 15.

(WEBCAST)

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Communications Solutions Suite

by Modus Link

February 2008 - (Free Research) This integrated suite is comprised of several optimized “solution packages” that help clients manage a particular supply chain activity common to this vertical market-efficiently and cost-effectively.

(WHITE PAPER)

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Meeting Inventory Goals and Customer Expectations through Supply Chain Visibility - World Wide

by Modus Link

February 2008 - (Free Research) Listen to this webcast to hear actionable information about how to simplify global supply chain management and achieving inventory optimization through global demand driven planning methodology.

(WEBCAST)

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Consumer Electronics Storage Manufacturer

by Modus Link

February 2008 - (Free Research) The case study details the benefits received by a leading manufacturer of consumer electronics storage products when they turned to ModusLink to improve the efficiency and cost-effectiveness of their fragmented, global supply chain.

(CASE STUDY)

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The Value of Customer Insight

by Siperian, Inc.

October 2008 - (Free Research) Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.

(WEBCAST)

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Customer Insight: Many Organizations Desire It, yet Few Really Possess It

by Siperian, Inc.

October 2008 - (Free Research) This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].

(WHITE PAPER)

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Profile: Secure Care Products

by Exact Software

October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.

(CASE STUDY)

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Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments

by Exact Software

October 2008 - (Free Research) This paper discusses the philosophy with Exact Software’s visionary principles of moving a company’s focus from LAN to WAN, transaction processing to document management, and concurrent license to involvement of the entire enterprise.

(WHITE PAPER)

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Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off

by Visiprise

August 2008 - (Free Research) Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business.

(WHITE PAPER)

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Accelerate Business Performance Gains with Manufacturing Execution Systems

by Visiprise

February 2008 - (Free Research) A Manufacturing Execution System (MES) is a dynamic information system that drives effective execution of manufacturing operations.

(WHITE PAPER)

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